Yes, feel free to send us your requests through the contact form. Our skilled production staff are happy to assist you with your custom order inquiries. There is an added cost for some custom orders, and discounts and promotions do not apply to custom orders.
During checkout there is a place to enter your promo code. Enter the code and click "apply" before placing your order.
Yes. Select "International Shipping" at checkout to see the rates.
Each piece of Katie Waltman jewelry is hand-crafted, often with unique beads and components and requires delicate handling. After wearing the jewelry, gently wipe with a soft jewelry cloth and store in a jewelry box. Please note that many of our pieces are made with wire-wrapping techniques, which should be delicately handled and stored in an appropriate setting. Avoid undue moisture and should your item get wet, make sure to dry it off. Certain metals and plating (specifically gold-plated) can tarnish over time when exposed to chemicals, such as pool and sea water, hair spray, perfume and lotions. It's recommended to put your jewelry on last to minimize the contact with these chemicals.Learn more about the materials we use and care instructions here
We are often able to repair broken items for less than it would cost to purchase a new one. We are also able to re-dip gold-plated items that have become worn. We do not repair or re-dip any other brand of jewelry. The typical turnaround time is 1-2 weeks from when we receive the item. Shipping to and from our shop is the customer's responsibility.
To find out what it would cost to have your item repaired or re-dipped, please fill out this form, and attach clear pictures of the item.
We frequently donate product to charitable causes. Because of the volume of requests that we receive, we are not able to donate to everything. To be considered for a donation, please fill out this form, and we'll let you know if we are able to participate.
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Use the contact us form below to send us your question, and we'll get back to you as soon as we're able.