faq

In short, 14 days exchange only. For more details, click here.

Katie Waltman Jewelry is carried in our flagship store Katie Waltman Boutique in Salt Lake City, UT. Our jewelry line is also carried in boutiques across the country.

View shop location here.

Yes, feel free to send us your requests through the contact form. Our skilled production staff are happy to assist you with your custom order inquiries. There is an added cost for some custom orders, and discounts and promotions do not apply to custom orders.

You should receive a tracking number in the shipping notification email within 2 days of placing your order. If not, please tell us through the contact form, and we will find out what happened.

During checkout there is a place to enter your promo code. Enter the code and click "apply" before placing your order.

Yes. Select "International Shipping" at checkout to see the rates.

Each piece of Katie Waltman jewelry is hand-crafted, often with unique beads and components and requires delicate handling. After wearing the jewelry, gently wipe with a soft jewelry cloth and store in a jewelry box. Please note that many of our pieces are made with wire-wrapping techniques, which should be delicately handled and stored in an appropriate setting. Avoid undue moisture and should your item get wet, make sure to dry it off. Certain metals and plating (specifically gold-plated) can tarnish over time when exposed to chemicals, such as pool and sea water, hair spray, perfume and lotions. It's recommended to put your jewelry on last to minimize the contact with these chemicals.Learn more about the materials we use and care instructions here

We are often able to repair broken items for less than it would cost to purchase a new one. We are also able to re-dip gold-plated items that have become worn. We do not repair or re-dip any other brand of jewelry. The typical turnaround time is 1-2 weeks from when we receive the item. Shipping to and from our shop is the customer's responsibility. 

To find out what it would cost to have your item repaired or re-dipped, please fill out this form, and attach clear pictures of the item. 

We frequently donate product to charitable causes. Because of the volume of requests that we receive, we are not able to donate to everything. To be considered for a donation, please fill out this form, and we'll let you know if we are able to participate. 

Yes, we sell our jewelry line wholesale, but not the clothing on our site. Please click here to apply for a wholesale account.

You can sign up for job opening alert emails here.

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