Shipping & Returns

 

How We Ship

For orders under $100, shipping is $5.99. Any domestic orders that are over $100 have free shipping. For faster shipping, we also offer USPS Priority (usually takes 2-3 days) and USPS Priority Express (usually takes 1-2 days). Select your preferred method of shipping at checkout. We sometimes ship using different carriers, and will select a roughly matching service and speed. Most orders leave our shop within 1-2 business days. May take longer during sale events or busy periods.

FREE In-store Pickup

We also offer FREE in-store pickup at our boutique location in Salt Lake City. Pickup is usually available same day. Select this option during checkout, and you will receive an email once it's available for pickup. Feel free to contact us if you have any questions.

Online Return Policy

You may return items for store credit only within 14 days of receipt. In order to receive a full credit, goods must be returned to our shipping department in original condition, unworn and with tags attached within 14 days of receiving your order. Sunglasses, consumables and sale items are final sale. NO RETURNS ON ORDERS OUTSIDE THE US. Items deemed ineligible for return will be sent back at senders expense. Shipping charges will not be refunded. Items purchased from Katiewaltman.com may also be returned in-store at any Katie Waltman Boutique location. Returns should be sent to:

Katie Waltman Returns
2108 E 1300 S
Salt Lake City, UT 84108

Store credit will be given in the form of a digital gift card. Please allow 3-5 days for returns to be processed once received by us.

In-Store Return Policy

You may return items for store credit only within 14 days of receipt. In order to receive a full credit, goods must be returned in original condition, unworn and with tags attached within 14 days of purchase. Sunglasses, consumables and sale items are final sale. Shipping charges will not be refunded. Items purchased from Katiewaltman.com may also be returned in-store at Katie Waltman Boutique.

Free Returns & Package Protection*

*You may purchase "Free Returns & Package Protection" at your option during checkout. When you elect to purchase this option, we will pay for a return label if you decide to return part or all of your order, and you will not be liable for lost, stolen or damaged shipments. As an additional benefit, your return window is extended to 30 days from delivery date, and you become eligible for a refund instead of store credit. Full details here. 

If you purchased this protection, and want a return label or need any other help, please email customerservice@katiewaltman.com.