SAINT LUCIA PEARL NECKLACE

Shipping Information

We currently only ship jewelry within the United States. We do not ship clothing or other items, but they are available for free in-store pick up.

• Orders under $100 ship for a flat rate of $5.99
• Orders over $100 receive free standard shipping

At checkout, you may select an upgraded shipping option, including USPS Priority (estimated 2–3 business days) or USPS Priority Express (estimated 1–2 business days). Please note that while you may select a specific service, we may occasionally use alternative carriers that offer a comparable delivery speed.

Most in-stock orders leave our shop within 1–2 business days. During sales, launches, and high-volume periods, processing times may be significantly longer. We work as quickly as possible while maintaining the quality and care our pieces require.

During major promotions, increased demand—especially on high-performing styles—can lead to extended processing times. We offer these promotions with intention, but they do require additional production time. We will communicate any notable delays as needed.

All orders are shipped once they are complete. We do not automatically split shipments. If your order includes items with different timelines and you would like them shipped separately, please note that additional shipping charges may apply.

Pre-Order Items

Items marked as pre-order are not immediately in stock and will ship within the timeframe noted on the product page.

If your order includes a pre-order item, your entire order will be held and shipped once all items are ready. This ensures accuracy and reduces excess packaging.

If you would prefer to receive in-stock items sooner, we recommend placing separate orders. This allows available items to ship right away while your pre-order item is fulfilled on its own timeline.

FREE In-store Pickup

Non-jewelry items, as well as jewelry can be picked up at no charge at our boutique located in Salt Lake City. Pickup is usually available same day. Select this option during checkout, and you will receive an order confirmation email as well as a second email once it's available for pickup. Feel free to call us if you have any questions at 801-981-4647.

Online Return Policy

You may return items for store credit only within 14 days of receipt. In order to receive a full credit, goods must be returned to our shipping department in original condition, unworn and with tags attached within 14 days of receiving your order. Sunglasses, consumables and sale items are final sale. Items deemed ineligible for return will not be credited or refunded. Shipping charges will not be refunded. Items purchased from Katiewaltman.com may also be returned in-store at any Katie Waltman Boutique location. Returns should be sent to:

Katie Waltman Returns
2108 E 1300 S
Salt Lake City, UT 84108

Store credit will be given in the form of a digital gift card or store credit. Please allow 3-5 days for returns to be processed once received by us.

In-Store Return Policy

You may return items for store credit only within 14 days of receipt. In order to receive a full credit, goods must be returned in original condition, unworn and with tags attached within 14 days of purchase. Sunglasses, consumables and sale items are final sale. Shipping charges will not be refunded. Items purchased from Katiewaltman.com may also be returned in-store at Katie Waltman Boutique.

Free Returns & Package Protection*

*You may purchase "Free Returns & Package Protection" at your option during checkout. When you elect to purchase this option, we will pay for a return label if you decide to return part or all of your order, and you will not be liable for lost, stolen or damaged shipments. As an additional benefit, your return window is extended to 30 days from delivery date, and you become eligible for a refund instead of store credit. Full details here. 

If you purchased this protection, and want a return label or need any other help, please email customerservice@katiewaltman.com.